Privacy Policy

PRIVACY & COOKIE POLICY

At AWA (Previously Rapids Jet), we respect your privacy and are committed to protecting your personal information.

This policy explains how we collect, use and protect your information when you visit our website, make a booking or get in touch with us.

INFORMATION WE COLLECT

When you interact with our website, we may collect:

Your name, email address and contact details
Booking and payment information
Information you provide through enquiries or forms
Website usage information, including cookies and browser data

HOW WE USE YOUR INFORMATION

We use your information to:

Process bookings and provide our experiences
Respond to enquiries and communicate with you
Improve our website and customer experience
Understand website traffic and measure marketing performance
Share news, updates and offers where you have agreed to receive them

We only collect information that is reasonably necessary for these purposes.

SHARING & PROTECTING YOUR INFORMATION

We may share relevant information with trusted service providers, such as booking platforms, payment processors and website analytics providers, to help us deliver our services.

We take reasonable steps to keep your personal information secure and do not sell your personal information.

COOKIES & WEBSITE ANALYTICS

Our website uses cookies to help it function properly and improve your browsing experience.

We may also use tools such as Google Analytics and advertising platforms to understand how visitors use our website and measure the effectiveness of our marketing.

You can manage or disable cookies through your browser settings. Some website features may not work as intended if cookies are disabled.

YOUR PRIVACY RIGHTS

Under New Zealand's Privacy Act 2020, you have the right to request access to the personal information we hold about you and ask us to correct it if necessary.

To make a privacy enquiry or request, please contact us using the details provided on our website.

UPDATES TO THIS POLICY

We may update this policy from time to time to reflect changes to our website, services or privacy practices.

Last updated: November 2026